Return & Exchange Policy
Last updated: October 24, 2026
At [Store Name], customer satisfaction matters to us. Please review the following information before requesting a return or exchange.
Requesting a Return or Exchange
If you receive an incorrect, damaged, defective, or otherwise eligible product, contact our customer support team with your order number and a description of the issue.
Return request period: [Insert your return window, consistent with applicable law]
Please do not send a product back before receiving return instructions from our team.
Product Condition
Where required by law and where applicable to the requested return, products should be returned with their original packaging, accessories, and proof of purchase.
For hygiene and safety reasons, opened cosmetics, makeup, and personal-care products may be subject to specific return restrictions where permitted by law. These restrictions do not remove any rights you may have regarding defective, damaged, unsafe, or incorrectly supplied products.
Non-Returnable Items
Subject to applicable law, certain products may not be eligible for change-of-mind returns, including:
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Cosmetics or personal-care items that have been opened or used, where hygiene restrictions lawfully apply.
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Products specifically identified as non-returnable before purchase, where permitted by law.
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Items damaged through misuse or improper handling after delivery, where the issue is not attributable to the seller.
Mandatory consumer rights remain unaffected.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, contact us with photographs and your order details. After reviewing your request, we will explain the available remedy, which may include a replacement, exchange, repair, or refund as applicable.
Exchanges
Exchanges depend on product availability and eligibility. If the requested replacement is unavailable, we will discuss the available alternatives or refund options in accordance with applicable law.
Refunds
Approved refunds will be processed through the original payment method where possible, or through another lawful arrangement agreed with the customer.
Refund processing estimate: [Insert actual processing time]
Your bank or payment provider may require additional time for the refund to appear.
Return Shipping Costs
Responsibility for return shipping costs will depend on the reason for the return and applicable law. Where a product is defective, damaged, or incorrectly supplied, we will handle the matter in accordance with our legal obligations.
For eligible change-of-mind returns, [Insert your return shipping cost arrangement].
How to Start a Return
Email [Customer Support Email] with:
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Your order number.
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The product you wish to return or exchange.
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The reason for your request.
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Clear photographs, if the item is damaged, defective, or incorrect.
Our team will review your request and provide the next steps.